Privacy Policy

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Vicinity (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (thevicinityapp.com and subdomains) or use our mobile app (“Service”). By accessing or using the Service, you consent to this policy.

• Personal Data: Any information relating to an identified or identifiable person.
• Service: Vicinity website, subdomains, and mobile application.
• You: An individual or entity using our Service.
• Third-Party Service: Advertisers, analytics, hosting providers, payment processors, etc.

A. Information You Provide

• Registration & Profile: name, username, email, phone number, password
• Billing & Orders: billing address, payment details (credit/debit card tokens only)
• Communications: job title, optional survey responses, support requests

B. Device & Usage Data

• Device identifiers, IP address, browser type, operating system
• App usage metrics and crash data (via Firebase Analytics, Amplitude, Crashlytics)
• Push Notification Token (to deliver alerts and updates)

C. Optional Mobile Permissions

(You choose whether to grant these at runtime.)

• Location (GPS): For in-app mapping, vicinity-based features, and personalized local content
• Notifications: To send you real-time alerts (messages, status updates, critical announcements)

• Provide & Improve the Service, personalize your experience
• Process Transactions and manage subscriptions
• Send Notifications you’ve opted in to receive
• Communicate account-related and marketing messages (you can opt-out)
• Customer Support and account recovery
• Analytics & Performance Monitoring to fix bugs and optimize

(where applicable—GDPR & CCPA/CPRA)

• Performance of Contract (you requested the Service)
• Legitimate Interests (service improvements, fraud prevention)
• Consent (marketing emails, optional permissions)

Your Rights:

• Access & Portability – request a copy of your data
• Rectification – correct inaccuracies
• Erasure – delete your data (subject to legal obligations)
• Restrict/Withdraw Consent (for marketing & analytics)
• Opt-Out of Sale (CCPA users)

To exercise any rights, email contact@thevicinityapp.com.

We retain personal data only as long as needed to:

• Fulfill contractual obligations (e.g. active subscriptions)
• Comply with legal, tax, or accounting requirements (typically 3 years)
• Resolve disputes and enforce our agreements

After those periods, data is deleted or irreversibly anonymized.

We and our partners use cookies, local storage, and similar technologies to:

• Remember your preferences and login state
• Analyze site/app usage (Google Analytics, Firebase Analytics)
• Serve personalized ads (Facebook Custom Audiences, Google Ads)

You can disable non-essential cookies in your browser or device settings—but some features may break.

We share data with:

• Hosting & Infrastructure: AWS, Firebase
• Analytics & Crash Reporting: Google Analytics, Amplitude, Crashlytics
• Payment Processors: Stripe, Apple/Google In-App Billing
• Email Delivery: SendGrid (or similar)
• Maps: Google Maps API

All providers are contractually bound to protect your data in accordance with this policy.

Your data may be processed or stored in the U.S. or other jurisdictions. By using our Service, you consent to cross-border transfers under applicable law.

We do not knowingly collect personal data from anyone under 13. If you believe we have, please contact us so we can delete it.

We implement technical and organizational measures (SSL/TLS, access controls, encryption at rest) to protect your data. However, no system is 100% secure—please guard your credentials and report any suspicious activity.

If Vicinity is acquired or merges, your data may be transferred. Affiliates are held to this same policy.

We may revise this Privacy Policy. For material changes, we’ll notify you (e.g. in-app or by email) at least 30 days before they take effect. Your continued use constitutes acceptance.

Governing Law: U.S. federal law & the laws of Illinois.

Questions/Requests: contact@thevicinityapp.com